DELIVERY

DELIVERY
The Esmoke Store uses DPD to ship out small parcels.

Delivery costs and times:
Orders up to €30.00 = €4.00 postage
Orders €30.00+ = €0.50cent

PLEASE NOTE: Due to the Coronivirus situation DPD are notifying customers to expect delays due to increased postage traffic.

No delivery available outside the R.O.I.
Same day dispatch for next day delivery when applicable when ordered before 4p.m, Monday – Friday (excluding public holidays).

Delivery not arrived:
Please allow 10 working days from the date your order was dispatched before making a claim for a lost parcel.

To make a claim for a lost parcel, please email info@esmokestore.ie

RETURNS

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing via email to info@esmokestore.ie, if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

Goods must be returned by the Buyer at the Buyer’s expense and should be sent via recorded delivery and adequately insured during the return journey.  The Buyer has a statutory duty to take reasonable care of the items. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any). If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Goods to be returned must clearly show the invoice/order number obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.